We are committed to total customer satisfaction and to maintain and continually improve the quality, environment, occupational health & safety performance at our works for all our activities, products and services. We achieve this by:
L&T Rubber Processing Machinery is accredited with ISO 9001:2000 - Quality Management Systems and ISO 14001:2004 - Environmental Management Systems. We vigorously practice the concepts of TQM and TPM to continuously improve products and processes.
Our QMS & EMS are designed to ensure that all quality & environmental performance requirements are recognized, controlled and maintained. We are extremely conscious about the environment and we can proudly say that our unit is a zero discharge unit.
Where we choose to outsource any process, by an external party for product realization, we maintain control over such process and the concerned supplier is evaluated prior to placement of Purchase Orders. The type and extent of control on the outsourced process is influenced by such factors as:
We have quarterly internal audits by trained auditors where the opportunities for improvement are continually assessed and the suitability, adequacy and effectiveness of our Quality Management System is continually reviewed.
The findings of internal audits are taken up in the review meeting by top management, and results in decisions and actions related to:
We also have a module for reporting nonconformities on parts/sub-assemblies during Work-In-Progress addressed in a daily basis by our Quality Systems Insurance Group (QSIG), and regular Quality Review Meetings to analyze the trend of product non-conformities. Corrective & Preventive actions for the products NCs are then implemented.